Are You Called to Serve?

Position Summary

Core Competencies – Program Support Staff

• Christ-Centred & Ministry-Minded – Demonstrates a relationship with Jesus Christ and sees the role as an opportunity to serve, disciple, encourage, and point others toward Christ.
• Spiritual Awareness – Understands the reality of mental and spiritual struggles and recognizes the importance of prayer, scripture, and dependence on the Holy Spirit when supporting individuals through addiction recovery.
• Accountability – Is willing to support behavioural correction and concerns when necessary while communicating with respect, compassion, honesty, and consistency.
• Dependability – can be counted on to get the job done within the time frame and resources allotted
• Teamwork & Unity – Works collaboratively with leadership and other staff, communicates openly, supports team decisions, and contributes to a culture of unity.
• Teachable Spirit – Receives direction, correction, and feedback with humility and demonstrates a willingness to learn and grow.
• Confidentiality & Integrity – Handles sensitive information appropriately, demonstrates honesty, and maintains trust.

Key Responsibilities

• Supervise clients and maintain program structure throughout shifts
• Encourage healthy routines, participation, accountability, and respectful behaviour
• Observe and report behavioural, emotional, or safety concerns

• Support daily structure, schedules, activities, transportation, and events as needed
• Assist with maintaining a safe, respectful, and healthy recovery environment
• Support fundraising and financial revenue sources
• Assist with outreaches and off campus outings and events
• Participation with students in work detail
• Assist with the facilitation of support groups 

• Conduct room checks, facility checks, and shift responsibilities
• Assist with medication procedures as applicable
• Respond appropriately to incidents, emergencies, or crises
• Help maintain cleanliness, organization, and overall campus safety

• Assist with classes, meals, transportation, chores, work details, and program activities
• Support schedule transitions and daily campus flow
• Assist with setup, cleaning, and general operational support
• Cooking and kitchen management

• Complete shift logs, incident reports, and communication updates accurately
• Maintain clear communication with staff teams regarding client concerns and program needs
• Assist with other administrative request as directed

• Live as an example to the clients in daily behaviour and actions 
• Model Christ-centered leadership and healthy spiritual maturity
• Foster an environment of discipleship, prayer, restoration, and personal growth
• Support chapel services, devotions, outreach opportunities, and spiritual mentorship

Additional Responsibilities  

• Other duties as assigned

Education, Experience and Credentials

• Education in addiction services, ministry, social work or other relevant fields is considered an asset
• Experience in recovery, ministry, mentoring, or residential care is an asset
• Valid driver’s licence
• Current First Aid Certification considered an asset
• Safe food handling certificate required
• Experience in kitchen operations, food service, or meal coordination is an asset
• Must be able to obtain and maintain a clear Vulnerable Sector Clearance

Personal Competencies 

• Ability to work calmly within a structured residential environment
• Strong relational, interpersonal and communication skills
• Strong organizational and leadership skills
• Ability to maintain cleanliness, structure, and efficiency in a fast-paced environment
• Dependable, emotionally mature, and able to maintain healthy boundaries
• Willing and able to take and complete assigned training and development. 
• Agreement with organizational mission, values, and faith-based approach

Work Environment 

• Working with individuals in addiction and recovery
• Work in a commercial style kitchen 
• Travel may be required to other locations or within the community for work purposes 
• The work environment reflects the Christ-centered mission of Adult & Teen Challenge, where staff collaborate in ministry-focused work that supports individuals on their recovery journey.